Right of withdrawal

How withdrawal works for our digital downloads, and how to withdraw from a purchase.

Digital downloads

For online purchases you normally have 14 days to change your mind. For digital content this right ends once delivery has started, if you agreed to immediate delivery and confirmed that you lose your right of withdrawal. At our checkout (by Payhip) you give that agreement with a required checkbox, and you receive a confirmation of it in the email from Payhip.

So in most cases a completed purchase of a download cannot be withdrawn. If your right of withdrawal still applies (for example, because you did not give that agreement), you can use the form below.

A faulty product or a product that is not as described is a different matter: then email us and we will solve it, for example with a new download or a refund.

Refunds

If you withdraw correctly, we refund the full amount within 14 days after we received your withdrawal, through the original payment method (PayPal).